At NewFitness Nutrition, we are committed to providing our customers with high-quality gym supplements and an exceptional shopping experience. We understand that sometimes you may need to return a product, and we want to make this process as simple and convenient as possible. Please take a moment to review our return policy below:
30-Day Satisfaction Guarantee
We offer a 7-day satisfaction guarantee on all of our products. If you are not completely satisfied with your purchase, you may return it within 7 days of the purchase date for a full refund or exchange, excluding shipping and handling charges.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
The product must be in its original packaging and in unused, unopened, and resalable condition.
You must provide proof of purchase, such as a receipt or order number.
Returns must be initiated within 30 days of the original purchase date.
Return Process
To initiate a return, please follow these steps:
Contact our customer support team at Zzakayo6@gmail.com or +254 786 692 190 to obtain a Return Authorization Number (RMA).
Pack the product securely in its original packaging, along with a copy of the RMA and your proof of purchase.
Ship the product to the address provided by our customer support team. Please ensure that the RMA number is clearly visible on the outside of the package.
Once we receive the returned item and verify its eligibility, we will process your refund or exchange within [number of business days] business days.
Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part, such as shipping the wrong product or a defective item. In such cases, we will provide a prepaid return shipping label.
Refunds
Refunds will be issued to the original method of payment used for the purchase. Please note that it may take a few business days for the refund to reflect on your account, depending on your financial institution.
Exchanges
If you wish to exchange a product for a different item, please specify the replacement item when contacting our customer support team. We will process the exchange as soon as we receive the returned product.
Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer support team immediately. We will arrange for a replacement or refund and assist with the return process.
